Retail Strategy... the Apple Way


Here's a great video from Apple about how they have revolutionised "bricks & mortar" retail.  They use the "telling, touching, understanding, engaging" philosophy to take customers on a journey.  Everything is planned. Store location. Staff recruitment and training. Point-of-sale processes that are easy and quick. Store music and displays. 

Enjoy. If you are a retailer you should try to use some of this thinking to delight your customers as well.


Chris Pattas

Chris Pattas lives in beautiful Melbourne, Australia. He is happily married with two children. Chris is a successful business leader who enjoys helping organisations reach their full potential. Whether it is driving greater profit or sales, growing market share in competitive industries, inspiring executives to achieve great things, negotiating compelling business deals or working as a board member implementing exciting change programs, he knows how to get the most out of any organisation. Chris has worked in various product and service industries including: advertising, software, IT&T, travel & tourism, utilities and telecommunications. His interests and expertise include: leadership & strategy, sales & marketing, online & social media, science & technology, travel & tourism, photography and music.